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Further Automation of the Work Order Acceptance Process

Beginning November 22st, 2011- upon notification of a new Work Order, Service providers will have until 10AM the NEXT BUSINESS DAY to accept the new Work Order. If not accepted within this timeframe, the Work Order will automatically be assigned to a different vendor. The initial roll-out of this new process is applied to standard work orders only, and will not include emergency, FCC (Fixed-Cost Contract), or PM (Preventative Maintenance) work orders.

The following steps must be completed to accept a new work order:

1. After you receive the ‘Response Needed’ email from TotalFacility when a new work order is assigned, you must     log onto the Vendor Portal.
2. Select the new work order under the ‘Needs Response’ tab
3. Review the Work Order Terms and Conditions and select either ‘Able to Take’ or ‘Not Able to Take’

Example 1: Service request is received on Monday at 8:30 pm, response is needed by Tuesday at 10 am.
Example 2: Service request is received on Friday at 5:00 pm, response in needed by Monday at 10 am at the latest.

Contact vendor support at support@totalfacility.com if you have any questions.

TotalFacility is honored to be named a technology leader and a Finalist for IT Innovator Award of Excellence in the 2012 Enterprise Awards

The Enterprise Awards, held by Greater Philadelphia Alliance for Capital and Technologies and PricewaterhouseCoopers, recognizes outstanding achievements in technology and life sciences companies. In being recognized as an IT Innovator finalist, TotalFacility has demonstrated success in applying and/or integrating new or next-generation technology in a unique or innovative application.