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Further Automation of the Work Order Acceptance Process

Beginning November 22st, 2011- upon notification of a new Work Order, Service providers will have until 10AM the NEXT BUSINESS DAY to accept the new Work Order. If not accepted within this timeframe, the Work Order will automatically be assigned to a different vendor. The initial roll-out of this new process is applied to standard work orders only, and will not include emergency, FCC (Fixed-Cost Contract), or PM (Preventative Maintenance) work orders.

The following steps must be completed to accept a new work order:

1. After you receive the ‘Response Needed’ email from TotalFacility when a new work order is assigned, you must     log onto the Vendor Portal.
2. Select the new work order under the ‘Needs Response’ tab
3. Review the Work Order Terms and Conditions and select either ‘Able to Take’ or ‘Not Able to Take’

Example 1: Service request is received on Monday at 8:30 pm, response is needed by Tuesday at 10 am.
Example 2: Service request is received on Friday at 5:00 pm, response in needed by Monday at 10 am at the latest.

Contact vendor support at support@totalfacility.com if you have any questions.

TotalFacility hosts Annual Vendor Forum for 2011!

As part of its strategic Vendor Development program and our ongoing commitment to our valued Vendor Network, TotalFacility hosted our Annual Vendor Forum in Malvern, Pennsylvania on 11/10/2011-11/11/2011 at the Desmond Hotel and Resort.

This fantastic two day conference engaged executive and management leadership at TotalFacility with some key members of our preferred vendor network and included very informative educational, operational and financial sessions geared towards effectively serving our member's needs and most importantly the needs of our clients. Vendors were immersed in a day of interactive communication regarding growth opportunities, process improvement, technology enhancements and our overall strategy for delivering world class financial and operating metrics for our clients. We were delighted to host a group of highly engaged vendors whose strong partnerships with TotalFacility bring innovative customer service to an ever changing client marketplace.